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TLS 1.0 Deprecation for Qualys Cloud Platform

Qualys will require all connections to our Cloud Platform to use TLS 1.1 or higher beginning April 2nd 2018, in order to align with industry best practices for security and data integrity.

Please ensure that you are using TLSv1.1+, or your connectivity to the Cloud Platform will be impacted.  This change will affect all connections to the Cloud Platform, this includes UIs, APIs, Scanner Appliances, and Cloud Agents.

Dates for each Shared Cloud Platform are listed in the table below. If you are hosted on a Private Cloud Platform (PCP), this change will be coordinated directly with our Security Operations team.

Platform NameUser InterfaceAPIScanner ApplianceCloud Agents
US Shared 1April 17, 2018April 17, 2018April 17, 2018May 17, 2018
US Shared 2April 12, 2018April 12, 2018April 12, 2018May 12, 2018
US Shared 3April 2, 2018April 2, 2018April 2, 2018May 2, 2018
EU Shared 1April 10, 2018April 10, 2018April 10, 2018May 10, 2018
EU Shared 2April 4, 2018April 4, 2018April 4, 2018May 4, 2018
IN Shared 1April 9, 2018April 9, 2018April 9, 2018May 9, 2018


Any legacy software that does not support TLSv1.1+ will require updating prior to this change.  If TLSv1.1+ is not supported and the application is not updated, the application may cease to function on the date mentioned in the table above.  Please work with the appropriate vendor to confirm if TLSv1.1+ is natively supported or if a system update is required prior to the change-over date.

For Cloud Agent deployments: Cloud Agent Windows utilizes cryptography support provided by the operating system.  Certain older Windows operating systems do not have TLS 1.1+ support or support enabled by default and require updates or configuration for Cloud Agent to utilize TLS 1.1+.


This same notification is also published under TLS 1.0 Deprecation information in the Support KnowledgeBase.

One response to “TLS 1.0 Deprecation for Qualys Cloud Platform”

  1. Could you please expand more on what this means for the Scanner Appliances? Since customers are not responsible for patching physical or virtual appliances how will they be updated to support TLSv1.1+ connections? It’d like to have more information on the appliances please.

    – Colton

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