Update Jan 27, 2020: The deployment is complete. See the new unified search at https://community.qualys.com/, and access the new customer support portal via your Qualys subscription.

Update Jan 21, 2020: The deployment date has been set for January 25, 2020.

Qualys is rolling out new unified search and an improved online customer support experience, along with Support content integrated directly into Qualys Community. It’s coming on January 25, 2020.

These new features are part of our efforts to enable customer success with an integrated community environment, so you can efficiently: 

• learn how Qualys products work,  
• understand best practices, 
• resolve issues, and 
• ultimately improve your security and compliance programs.  

They are also part of an effort to improve your experience with Qualys Support, so you can more easily access technical support content, track and update your support cases and feature requests, and get faster case resolution. 

So, what’s new exactly? 

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At Infosecurity Europe today, Qualys announced it analyzed QualysGuard Policy Compliance (PC) data from more than five million scans performed by organizations worldwide to help enterprises understand key trends as they plan their compliance strategies.

Key trends include:

• A large number of devices scanned – more than half of the scan target – are out of support, showing that companies are depending on a large number of computer technologies, especially operating systems that are no longer supported by their manufacturers through standard support.
• Newer computer technologies have a higher rate of passing compliance, confirming the general trend of higher security for newer technologies also on the compliance side.
• Companies with more frequent compliance scans have a higher rate of passing scans. This trend confirms recent findings in the area of Continuous Monitoring, where organizations that monitor more frequently also show accelerated improvements.
• Passwords are high on controls lists. Thirteen out of the top 20 controls are password-related. At the same time, top failing controls are password related

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