Qualys Cloud Platform: Continuity of Service in Response to COVID-19

Dilip Bachwani

Last updated on: September 6, 2020

I would like to share Qualys’ response to the heightening coronavirus (COVID-19) outbreak and outline the steps we are taking to ensure continuity of service for our customers and also ensure the health and well-being of our employees.

Qualys has a comprehensive business continuity and emergency response plan in place that is regularly updated and reviewed by executive management. We have conducted a detailed risk assessment of the impact of COVID-19 on our employees and business operations, and at this time we believe that we have the necessary processes in place to continue to effectively deliver on all aspects of our business, including product development, operations and support services.

Being a native SaaS solution for 15+ years, Qualys has a global follow-the-sun operations, engineering and customer service workforce. Our IT team has conducted a full review of our internal operations and collaboration tools to ensure our employees are able to work productively from remote locations. We have significantly upped our usage of web and video conferencing platforms so our technical account managers and other subject matter experts can continue to provide support and assistance to our customers with minimal disruption.

Our cloud operations team has conducted full BCP testing of our infrastructure and we do not expect to see any degradation in service across any of our shared or private cloud platforms. Qualys customer support also continues to operate at full capacity across the globe to meet the needs of our customers via web, email or phone.

The health and safety of our employees is very important to us and our HR team is carefully monitoring and considering advice from the World Health Organization, the Centers for Disease Control, and various government and health authorities in local communities where our employees live to ensure everyone is working in a safe and secure manner.

We are also continuing to monitor any impact to our supply chain given the unpredictable nature of this outbreak and are actively working with our suppliers and service providers to manage any risk of disruption to the greatest extent possible. At this time, with our prior inventory planning in place, we are not anticipating any major impact to our operations due to short-term supply chain challenges.

Qualys is committed to delivering on all commitments to our customers and we’re doing our best to eliminate any impact on the delivery of Qualys services due to COVID-19. We will continue to keep our customers, vendors and partners updated as the situation evolves.

Please contact your technical account managers should you have any additional questions.

Dilip Bachwani
Senior Vice President, Engineering and Cloud Operations

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